Estudio Punto Fusión
An internal Telegram assistant takes the orders from every class, by text or by voice, and leaves them in Shopify ready to approve.
- Sector
- Jewelry school and workshop
- Service
- AI automation
- Running since
- 2026
- Origin
- Chía · 4.86° N
- Destination
- 9.93° N · 84.09° W
- Distance
- ≈ 1,240 km
What changed
- 10–15orders in every 2-hour class, taken by the assistant.
- Oncea day a person reviews and approves the orders.
- Nobody has to stay alert during class to enter orders anymore.
- No orders are left uninvoiced, and there are fewer invoicing errors.
Situation
In every two-hour class, students order materials, tools and café items from the studio. Someone on the team had to stay alert the whole time to enter those orders one by one, and some were never invoiced or were entered with errors.
What we did · TRAZO Method
T · Trace the workflow
We followed an order from the moment it is said out loud in class until it is invoiced, and saw where it got lost or went wrong.
R · Rules or AI?
Creating the order in the store is a fixed operation; understanding «two files for Mrs. Marta», typed or as a voice note, and knowing which customer and which product it refers to, is work for AI.
A · Agent and human
An internal Telegram assistant receives the order by text or voice, identifies the customer (and asks when several names are similar), finds the product, shows the summary with the price and, once confirmed, creates the order in Shopify. A person from the studio reviews and approves the orders once a day.
Z · Safe zone
No order is created without confirmation, and all of them come in as pending payment until the studio approves them.
O · Objectives measured
Orders per class, uninvoiced orders and invoicing errors.