AI agents for tourism and hospitality
An AI agent for tourism and hospitality answers guests' and travelers' inquiries on WhatsApp or by phone at any hour: availability, published rates, services and location. It takes and confirms bookings, sends reminders and hands special requests to a person. It can serve guests in Spanish and in English.
We have implemented agents for companies in this industry.
A day at a hotel
- Morning
A traveler writes from another country, in their own time zone.
- Today
- The inquiry waits for hours and the traveler keeps looking.
- With the agent
Replies in their language with availability and published rates.
AI integration
- Morning
Many questions arrive about directions and check-in time.
- Today
- Reception answers the same thing all day.
- With the agent
Replies instantly with the information you defined.
WhatsApp agents
- Afternoon
A group asks for a special quote.
- Today
- It gets mixed up with the other inquiries and is answered late.
- With the agent
Takes the group's details and hands the request to a person with context.
WhatsApp agents
- Night
A guest confirms their arrival for tomorrow.
- Today
- Nobody sends them the arrival information.
- With the agent
Sends the reminder and useful information before arrival.
Process automation
- Night
Someone wants to book for this weekend.
- Today
- The booking is lost because nobody replies at that hour.
- With the agent
Checks availability, takes the booking and confirms it.
WhatsApp agents
How we implement it
Trace the workflow
We measure how many inquiries come in by channel and hour, how long the reply takes today and how many do not end in a booking.
Rules or AI?
Availability, rates and confirmations are solved with rules connected to your system; AI steps in to understand open questions and talk in another language.
Agent and human
We define which requests go to a person: groups, events, special requests and complaints.
Safe zone
The agent does not offer unpublished rates, discounts or conditions and does not ask for card details by chat.
Objectives measured
We compare reply time, confirmed bookings and after-hours inquiries against the baseline.
What the agent does not do
- It does not offer rates or discounts that are not published.
- It does not ask for or store card details by chat.
- It does not solve complex complaints: it hands them to a person with the history.
Frequently asked questions
The switchboard is open. Write to us.
We reply in less than 2 hours