AI agents for retail and distribution
An AI agent for retail and distribution serves your customers and resellers on WhatsApp at any hour: it sends the current catalog, answers about prices and deliveries, takes the order by chat and records it in your system or online store, notifying logistics. Your team focuses on selling, not on copying orders.
We have implemented agents for companies in this industry.
A day at a distributor
- Morning
A shopkeeper wants to place an order before opening.
- Today
- They write and wait for someone from sales to reach the office.
- With the agent
Sends the current catalog and takes the order by chat.
WhatsApp agents
- Morning
Several customers ask for the updated catalog.
- Today
- Sales forwards the same file again and again.
- With the agent
Sends it instantly with the current price list.
WhatsApp agents
- Morning
A paid order comes in through the online store.
- Today
- Someone copies it into the system by hand and tells the warehouse.
- With the agent
The order is recorded automatically and logistics gets the shipping task.
Process automation
- Afternoon
A customer asks whether their order has shipped.
- Today
- Someone has to look up the order and call logistics.
- With the agent
Checks your system and replies with the order status.
AI integration
- Night
A reseller wants to repeat last month's order.
- Today
- The order waits until the next day and is sometimes recorded with errors.
- With the agent
Builds the order with the customer, confirms quantities and records it.
WhatsApp agents
How we implement it
Trace the workflow
We measure how many orders and questions come in through each channel, at what times and how many recording errors there are today.
Rules or AI?
Catalog, prices and order recording are solved with rules connected to your system; AI steps in to understand orders written in the customer's own words.
Agent and human
We define when a person steps in: large orders, special discounts or complaints.
Safe zone
The agent does not offer prices or discounts outside your current list and does not promise delivery dates that logistics has not confirmed.
Objectives measured
We compare error-free orders, reply time and after-hours orders against the baseline.
What the agent does not do
- It does not invent discounts or prices outside your current list.
- It does not promise delivery dates that logistics has not confirmed.
- It does not solve complex complaints: it hands them to a person with the order history.
Frequently asked questions
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